FAQ – Frequently Asked Questions
Do you have a refund policy?
Yes, absolutely. You have 100 days from the receipt of your order to return your item. Return shipping costs are at the customer’s expense.
Please note: this does not apply to products purchased under a promotional offer.
What are the shipping times for your products?
We take 24 to 48 hours to process your order, then 3 to 12 days to deliver it.
Do you provide tracking information for my order?
Yes. Once your order has been shipped, you will receive tracking information. You can follow your parcel in the “Track my order” section.
Please note that tracking can take 24 to 48 hours to update after shipment.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do you ship my order from?
We ship from our warehouses located in France, Spain, Poland, China, and London.
I received a damaged item. What can I do?
We’re really sorry to hear that.
Simply send us a picture of the damaged item to: medusa.official.team@gmail.com and we will send you a replacement item or issue a full refund as quickly as possible.
Please note: this does not apply to products purchased on promotion.
I still haven’t received my order. Why is it taking so long?
We’re sorry for the delay. Sometimes international shipping can take longer than expected due to customs clearance.
You can track your order at any time to see where it is.
If you still need help tracking your parcel or have any questions, please contact us by email at: medusa.official.team@gmail.com.
